Contact Us

• Registered office: Bangalore, India — full address available on request via support@homepaws.in until company incorporation is complete.
• Support email: support@homepaws.in
• Business hours: 9 AM – 9 PM IST, Monday–Saturday

For service-related issues, the fastest path is the in-app chat or the Report an issue button on your booking detail. Email support is available at support@homepaws.in for all other queries.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, HomePaws has designated a Grievance Officer to address complaints.

• Name: Vijayan Ram (interim — final officer named on company incorporation).
• Email: grievance@homepaws.in
• Response SLA: We acknowledge complaints within 24 hours and respond within 30 days of receipt.

Legal notices and formal correspondence should be addressed in writing to the registered office address above, marked for the attention of the Grievance Officer.